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1) When is Rent due?
  • Your rent is ALWAYS due on the FIRST DAY of the month. If your rent has not been paid by 5 p.m. on the due date, you will automatically be charged a late fee. This late fee amount is due with your rent payment.

2) How do I report a repair, which needs to be done in my home?
  • Contact your manager and fill out a maintenance request. For after hour emergencies, please contact your manager for assistance. Please only contat your manager after hours for EMERGENCIES ONLY, and not for regular maintenance calls.

  • If there is a problem, which was caused by your or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

3) What is considered an EMERGENCY?
  • An EMERGENCY is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day.

  • A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short.

  • If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area (links to the gas and electric company websites can be found in the HELPFUL LINKS tab).

4) Will I be notified when a repair person is coming to my home?
  • We will give you a 24 hour notice to enter, unless you agree to allow our vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement of us to give you notice if there is a suspected emergency, such as a burst pipe.

5) When I move out, how can I get my security deposit back? Can I use my security deposit for my last month of rent?
  • Security Deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you will be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.

6) I lost my keys and can’t get into my unit. What should I do?
  • You can call a locksmith at your own expense or contact the manager to pick up a spare key at an extra charge.

7) My neighbor plays loud music late at night, what do you suggest?
  • If your neighbor is violating builidng rules, we always suggest first talking to your neighbor in a friendly tone of voice. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this, and the behavior continues, please inform the management and we will contact the tenant.

  • If the behavior continues even after the management has made a direct request to your neighbor, please inform the manager, and further steps may need to be taken.

8) I want to change the color of the paint in my unit and make other changes. Can I do this?
  • As part of the lease agreement, renovations made by a tenant are only permissible with written approval by the management. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit.

  • This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built-in appliance, etc.

  • Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any daages to the roofing

9) Someone is parked in my parking space. What do I do?
  • Leave a kind note to your neighbor letting them know. If the car is not moved within a allowable time then contact your manager for help.

10) Someone broke into my unit or car. What do I do?
  • First, make a police report. Second, call the manager and report any damage to the building so it can be fixed and provide a copy of the police report to the manager. Third, call your renters’ insurance policy and file your claim

11) Am I allowed to get a pet?
  • Most of our units are pet friendly so your first step will be to call the manager. The manager will inform if it will be possible and what the deposit / pet rent amount would be.

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